Contact Us

Contact TOUED

Let’s talk.

Choosing a bowl, checking on an order, or looking for care advice? Send a note to the TOUED team. We’re here to help.

01 / Customer care

A note away.

✳

Tell us what you need a hand with. We’ll review your message and get back to you as soon as possible.

02 / Order support

Let’s find your order.

A few details will help us look into your request:

  • 01

    Your order number.

  • 02

    The email address you used at checkout.

  • 03

    A short description of your question or the issue.

  • 04

    Where possible, clear photos of any damaged or incorrect bowl and its packaging.

Asking about a bowl before you order? Include the product name or a link so we can help with the right piece.

03 / Company details

Behind the store.

StoreTOUED
Registered company Nanjing Yizhiying Technology Co., Ltd.
Registered addressRoom 2713, No. 2 Changcheng South Road, Jiedaisi Community, Getang Subdistrict, Jiangbei New Area, Nanjing, Jiangsu, China.

For returns, please contact our team for the correct shipping address.

04 / Returns

Start with
a message.

Thinking about a return? Email service@toued.com before sending anything back. We’ll review your request and provide the next steps and return address.

The registered address above is provided for company information. Please send a return only to the address supplied by our customer support team.